We would like to take this opportunity to thank you both for helping us find our dream home in Venice. Our journey started several months back when I was fortunate enough to make contact with you when inquiring about a property I had seen on-line. Had I been able to do that sooner, our journey might not have taken so long.
From the very start, it was obvious that meeting our needs was much more important to you than making a sale. This was confirmed when I received your brochure and information on the Sarasota area and saw your motto “Building Relationships That Last”. From the beginning, you listened patiently as I defined/refined our requirements and you carefully searched for properties that met or exceeded them. To further complicate things, we weren’t’ sure whether we wanted to be on the West or East Coast. Even though you do not cover the East Coast, you provided the name of a realtor to work with who was fantastic as well. It was clear that you wanted what was best for us as the customer.
When we finally narrowed down our search, and made the trip from Boston to Sarasota, you both met us at our hotel and spent the entire day showing us properties – not to mention that fantastic lunch! Your insight and Kym’s background in construction was extremely helpful in identifying the strengths and weakness of each property – but you let us come to our own conclusions. We still find it amazing that the very first property you showed us was to become our dream home and nothing after that, on either Coast, surpassed it!
In all aspects of this process, you were both extremely professional and went above and beyond the call of duty. You met HVAC and home inspection folks at our home, reviewed the findings with us and provided advice, met the vendors to complete the required repairs, etc. You met us at the property walk through the night before the closing, came to the closing, took us to another fabulous lunch, bought us a lovely gift… but, were you done yet – no! You were concerned that the keys might not fit our new home and followed us there to be sure we were OK and that the house was in good order. You even offered to be there to meet the contractor who would be replacing the living room window. Oh, did I mention that you even cleaned out some dairy products that I had forgotten in the refrigerator! Without your assistance through this whole process, I don’t know how we would have been able to get it all done from 1,600+ miles away! To say that we are a very satisfied customer would certainly be an understatement.
We can’t thank you enough for everything that you have done for us Kym & Helen. It was a pleasure to work with you and we plan to stay in touch. We owe you lunch next time!